Privacy policy
Overview
Alarm Expert Australia (operated by Xprogroup Pty Ltd) is committed to protecting the privacy of your personal information. This policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website, in-store interactions, phone calls, and email correspondence.
Information we collect
We collect personal information that is reasonably necessary for our business functions. This includes:
• Name, email address, phone number, and postal address when you create an account or place an order • Payment information (processed securely by our payment partners — we do not store card details) • Browsing behaviour and device information through cookies and analytics • Communication history when you contact our support team • Information you voluntarily provide through forms, surveys, or reviews
How we use your information
We use your personal information to:
• Process and fulfil your orders • Communicate with you about your orders, account, and enquiries • Send marketing communications (with your consent, which you can withdraw at any time) • Improve our website, products, and services • Comply with legal obligations and prevent fraud • Personalise your shopping experience
Disclosure to third parties
We may share your personal information with:
• Shipping and logistics providers (Australia Post, StarTrack) to fulfil orders • Payment processors (Stripe, Afterpay, Zip, PayPal) to process transactions • Analytics providers (Google Analytics) to improve our services • Professional advisors (lawyers, accountants) as required
We do not sell your personal information to third parties. All third-party service providers are contractually bound to protect your information.
Data storage and security
Your personal information is stored on secure servers hosted in Australia (AWS Sydney region). We implement industry-standard security measures including encryption, access controls, and regular security audits.
Despite our best efforts, no method of electronic transmission or storage is completely secure. If you become aware of any security breach, please contact us immediately.
Your rights
Under the Australian Privacy Principles, you have the right to:
• Access the personal information we hold about you • Request correction of inaccurate or outdated information • Request deletion of your information (subject to legal obligations) • Opt out of marketing communications at any time • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact our privacy officer at privacy@alarmexpert.com.au.
Contact us
For privacy-related enquiries or to exercise your rights:
Privacy Officer Xprogroup Pty Ltd Church Avenue, Mascot NSW 2020 Email: privacy@alarmexpert.com.au Phone: 1300 843 883