Shipping policy
Overview
Alarm Expert Australia ships to all Australian addresses including residential, commercial, PO boxes, and rural locations. We partner with Australia Post and StarTrack to provide reliable delivery across the country.
Orders placed before 1:00 pm AEST on business days are typically dispatched the same day (subject to stock availability).
Shipping rates
We offer the following shipping options:
• Standard shipping: $9.95 (3–7 business days) • Express shipping: $19.95 (1–3 business days) • Click & collect: Free (ready in 2 hours, Mascot NSW warehouse)
Free standard shipping is available on all orders over $199. This offer applies automatically at checkout and cannot be combined with other shipping promotions.
Delivery timeframes
Estimated delivery times by region (standard shipping):
• Sydney metro: 1–3 business days • Melbourne, Brisbane, Adelaide, Perth metro: 3–5 business days • Regional NSW, VIC, QLD: 4–6 business days • Tasmania, SA regional, WA regional: 5–7 business days • NT, remote areas: 7–10 business days
Express shipping typically reduces delivery time by 2–3 business days. These are estimates only — actual delivery times may vary due to carrier delays, public holidays, or extreme weather.
Order tracking
Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel. You can also track your order through:
• Your account dashboard (My Orders section) • Our order tracking page (enter order number + email) • The Australia Post or StarTrack tracking website directly
Please allow 12–24 hours after dispatch for tracking information to update.
Click & collect
Click & collect orders can be picked up from our warehouse at Church Avenue, Mascot NSW 2020. You will receive an email notification when your order is ready for collection.
Collection hours: Monday–Friday 8:30 am – 5:30 pm, Saturday 9:00 am – 2:00 pm. Please bring photo identification and your order confirmation email. Orders not collected within 14 days may be cancelled and refunded.
Missing or damaged deliveries
If your parcel has not arrived within the estimated delivery window, contact our support team. We will lodge an investigation with the carrier and provide an update within 2 business days.
If your parcel arrives damaged, photograph the packaging and product before opening and contact us within 48 hours. We will arrange a replacement or refund at no cost to you.